This survey shows U.S. consumers' opinions on the customer service provided by small businesses. Some 80 percent of respondents agreed that small firms provide a more personal customer service experience than their larger counterparts.
Do you agree that each of the following statements accuractely describes customer service in small businesses?
Characteristic
Respondents who agree
They provide a more personal customer service experience than large companies
80%
They understand their customer better than large companies
76%
They know their business / product better than large companies
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American Express. (May 2, 2012). Do you agree that each of the following statements accuractely describes customer service in small businesses? [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/225309/us-customer-service-in-small-businesses/
American Express. "Do you agree that each of the following statements accuractely describes customer service in small businesses?." Chart. May 2, 2012. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/225309/us-customer-service-in-small-businesses/
American Express. (2012). Do you agree that each of the following statements accuractely describes customer service in small businesses?. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/225309/us-customer-service-in-small-businesses/
American Express. "Do You Agree That Each of The following Statements Accuractely Describes Customer Service in Small Businesses?." Statista, Statista Inc., 2 May 2012, https://www.statista.com/statistics/225309/us-customer-service-in-small-businesses/
American Express, Do you agree that each of the following statements accuractely describes customer service in small businesses? Statista, https://www.statista.com/statistics/225309/us-customer-service-in-small-businesses/ (last visited November 21, 2024)
Do you agree that each of the following statements accuractely describes customer service in small businesses? [Graph], American Express, May 2, 2012. [Online]. Available: https://www.statista.com/statistics/225309/us-customer-service-in-small-businesses/
