This survey shows U.S. consumers' opinions on companies' responses to complaints made using social media in 2012. 31 percent of respondents said that they always get a response or resolution of their complaint.
When you use social media to complain about a customer service issue, how often do you feel you get an answer or your complaint is resolved by the company?
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American Express. (May 2, 2012). When you use social media to complain about a customer service issue, how often do you feel you get an answer or your complaint is resolved by the company? [Graph]. In Statista. Retrieved January 09, 2025, from https://www.statista.com/statistics/225301/us-company-responses-to-complaints-via-social-media/
American Express. "When you use social media to complain about a customer service issue, how often do you feel you get an answer or your complaint is resolved by the company?." Chart. May 2, 2012. Statista. Accessed January 09, 2025. https://www.statista.com/statistics/225301/us-company-responses-to-complaints-via-social-media/
American Express. (2012). When you use social media to complain about a customer service issue, how often do you feel you get an answer or your complaint is resolved by the company?. Statista. Statista Inc.. Accessed: January 09, 2025. https://www.statista.com/statistics/225301/us-company-responses-to-complaints-via-social-media/
American Express. "When You Use Social Media to Complain about a Customer Service Issue, How Often Do You Feel You Get An Answer or Your Complaint Is Resolved by The Company?." Statista, Statista Inc., 2 May 2012, https://www.statista.com/statistics/225301/us-company-responses-to-complaints-via-social-media/
American Express, When you use social media to complain about a customer service issue, how often do you feel you get an answer or your complaint is resolved by the company? Statista, https://www.statista.com/statistics/225301/us-company-responses-to-complaints-via-social-media/ (last visited January 09, 2025)
When you use social media to complain about a customer service issue, how often do you feel you get an answer or your complaint is resolved by the company? [Graph], American Express, May 2, 2012. [Online]. Available: https://www.statista.com/statistics/225301/us-company-responses-to-complaints-via-social-media/
