This survey shows U.S. consumers' usage of social media to get a customer service response in the past year. 17 percent of respondents said that they had used social media for this purpose.
In the past year, have you utilized social media to get a customer service response?
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American Express. (May 2, 2012). In the past year, have you utilized social media to get a customer service response? [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/225296/us-use-of-social-media-for-customer-service/
American Express. "In the past year, have you utilized social media to get a customer service response?." Chart. May 2, 2012. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/225296/us-use-of-social-media-for-customer-service/
American Express. (2012). In the past year, have you utilized social media to get a customer service response?. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/225296/us-use-of-social-media-for-customer-service/
American Express. "In The past Year, Have You Utilized Social Media to Get a Customer Service Response?." Statista, Statista Inc., 2 May 2012, https://www.statista.com/statistics/225296/us-use-of-social-media-for-customer-service/
American Express, In the past year, have you utilized social media to get a customer service response? Statista, https://www.statista.com/statistics/225296/us-use-of-social-media-for-customer-service/ (last visited July 22, 2024)
In the past year, have you utilized social media to get a customer service response? [Graph], American Express, May 2, 2012. [Online]. Available: https://www.statista.com/statistics/225296/us-use-of-social-media-for-customer-service/