This survey shows U.S. consumers' opinions on whether waiting times for customer service have improved in the past year. Some 26 percent of respondents believed that waiting times for telephone customer service had improved during this period.
Have companies generally improved or worsened in terms of the amount of time you feel you have spent waiting for help from customer service?*
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American Express. (May 2, 2012). Have companies generally improved or worsened in terms of the amount of time you feel you have spent waiting for help from customer service?* [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/225292/us-consumer-satisfaction-with-customer-service-wait-times/
American Express. "Have companies generally improved or worsened in terms of the amount of time you feel you have spent waiting for help from customer service?*." Chart. May 2, 2012. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/225292/us-consumer-satisfaction-with-customer-service-wait-times/
American Express. (2012). Have companies generally improved or worsened in terms of the amount of time you feel you have spent waiting for help from customer service?*. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/225292/us-consumer-satisfaction-with-customer-service-wait-times/
American Express. "Have Companies Generally Improved or Worsened in Terms of The Amount of Time You Feel You Have Spent Waiting for Help from Customer Service?*." Statista, Statista Inc., 2 May 2012, https://www.statista.com/statistics/225292/us-consumer-satisfaction-with-customer-service-wait-times/
American Express, Have companies generally improved or worsened in terms of the amount of time you feel you have spent waiting for help from customer service?* Statista, https://www.statista.com/statistics/225292/us-consumer-satisfaction-with-customer-service-wait-times/ (last visited November 22, 2024)
Have companies generally improved or worsened in terms of the amount of time you feel you have spent waiting for help from customer service?* [Graph], American Express, May 2, 2012. [Online]. Available: https://www.statista.com/statistics/225292/us-consumer-satisfaction-with-customer-service-wait-times/
