This survey shows U.S. consumers' opinions on whether waiting times for customer service have improved in the past year. Some 26 percent of respondents believed that waiting times for telephone customer service had improved during this period.
Have companies generally improved or worsened in terms of the amount of time you feel you have spent waiting for help from customer service?*
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
American Express. (May 2, 2012). Have companies generally improved or worsened in terms of the amount of time you feel you have spent waiting for help from customer service?* [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/225292/us-consumer-satisfaction-with-customer-service-wait-times/
American Express. "Have companies generally improved or worsened in terms of the amount of time you feel you have spent waiting for help from customer service?*." Chart. May 2, 2012. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/225292/us-consumer-satisfaction-with-customer-service-wait-times/
American Express. (2012). Have companies generally improved or worsened in terms of the amount of time you feel you have spent waiting for help from customer service?*. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/225292/us-consumer-satisfaction-with-customer-service-wait-times/
American Express. "Have Companies Generally Improved or Worsened in Terms of The Amount of Time You Feel You Have Spent Waiting for Help from Customer Service?*." Statista, Statista Inc., 2 May 2012, https://www.statista.com/statistics/225292/us-consumer-satisfaction-with-customer-service-wait-times/
American Express, Have companies generally improved or worsened in terms of the amount of time you feel you have spent waiting for help from customer service?* Statista, https://www.statista.com/statistics/225292/us-consumer-satisfaction-with-customer-service-wait-times/ (last visited December 22, 2024)
Have companies generally improved or worsened in terms of the amount of time you feel you have spent waiting for help from customer service?* [Graph], American Express, May 2, 2012. [Online]. Available: https://www.statista.com/statistics/225292/us-consumer-satisfaction-with-customer-service-wait-times/
