U.S. consumers' willingness to wait for customer service in-person 2012

Published by Statista Research Department, May 2, 2012
This survey shows the length of time that U.S. consumers are willing to wait for customer service in-person at a business or retail outlet. 23 percent of respondents are prepared to wait for a maximum of between 10 and 15 minutes.

What is the maximum amount of time you are willinng to wait for help from customer service in-person?*

CharacteristicPercentage of respondents
Less than 5 minutes 19%
5 to 10 minutes 29%
10 to 15 minutes 23%
15 to 30 minutes 21%
30 minutes to 1 hour 5%
1 hour or more 4%
Showing entries 1 to 6 (6 entries in total)
Created with Highcharts 7.2.2Percentage of respondents19%19%29%29%23%23%21%21%5%5%4%4%Less than 5 minutes5 to 10 minutes10 to 15 minutes15 to 30 minutes30 minutes to 1 hour1 hour or more
0%5%10%15%20%25%30%35%

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Release date

May 2012

Region

United States

Survey time period

February 22. - 29., 2012

Number of respondents

1,000 respondents

Age group

8-19 years

Method of interview

Face-to-face interview

Supplementary notes

* e.g. at a bank, retail store, service provider or restaurant

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