This survey details U.S. consumers' decisions on whether or not to conduct a business transaction based on customer service experiences. Some 55 percent of respondents said that they had decided not to make a purchase due to poor customer service experienced in the past year.
In the past year, have you intended to conduct a business transaction or make a purchase but decided not to based on a poor customer service experience?
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In the past year, have you intended to conduct a business transaction or make a purchase but decided not to based on a poor customer service experience?
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American Express. (May 2, 2012). In the past year, have you intended to conduct a business transaction or make a purchase but decided not to based on a poor customer service experience? [Graph]. In Statista. Retrieved April 05, 2025, from https://www.statista.com/statistics/225258/us-lost-sales-due-to-poor-customer-service/
American Express. "In the past year, have you intended to conduct a business transaction or make a purchase but decided not to based on a poor customer service experience?." Chart. May 2, 2012. Statista. Accessed April 05, 2025. https://www.statista.com/statistics/225258/us-lost-sales-due-to-poor-customer-service/
American Express. (2012). In the past year, have you intended to conduct a business transaction or make a purchase but decided not to based on a poor customer service experience?. Statista. Statista Inc.. Accessed: April 05, 2025. https://www.statista.com/statistics/225258/us-lost-sales-due-to-poor-customer-service/
American Express. "In The past Year, Have You Intended to Conduct a Business Transaction or Make a Purchase but Decided Not to Based on a Poor Customer Service Experience?." Statista, Statista Inc., 2 May 2012, https://www.statista.com/statistics/225258/us-lost-sales-due-to-poor-customer-service/
American Express, In the past year, have you intended to conduct a business transaction or make a purchase but decided not to based on a poor customer service experience? Statista, https://www.statista.com/statistics/225258/us-lost-sales-due-to-poor-customer-service/ (last visited April 05, 2025)
In the past year, have you intended to conduct a business transaction or make a purchase but decided not to based on a poor customer service experience? [Graph], American Express, May 2, 2012. [Online]. Available: https://www.statista.com/statistics/225258/us-lost-sales-due-to-poor-customer-service/
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