This survey details consumers' willingness to spend more with companies that they believe provide excellent customer service in 2012. 18 percent of responents would be prepared to spend 10% more with such companies.
How much more would you be willing to spend with a company that you believe provides excellent customer service?
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American Express. (May 2, 2012). How much more would you be willing to spend with a company that you believe provides excellent customer service? [Graph]. In Statista. Retrieved January 03, 2025, from https://www.statista.com/statistics/225229/us-willingness-to-spend-extra-for-customer-service/
American Express. "How much more would you be willing to spend with a company that you believe provides excellent customer service?." Chart. May 2, 2012. Statista. Accessed January 03, 2025. https://www.statista.com/statistics/225229/us-willingness-to-spend-extra-for-customer-service/
American Express. (2012). How much more would you be willing to spend with a company that you believe provides excellent customer service?. Statista. Statista Inc.. Accessed: January 03, 2025. https://www.statista.com/statistics/225229/us-willingness-to-spend-extra-for-customer-service/
American Express. "How Much More Would You Be Willing to Spend with a Company That You Believe Provides Excellent Customer Service?." Statista, Statista Inc., 2 May 2012, https://www.statista.com/statistics/225229/us-willingness-to-spend-extra-for-customer-service/
American Express, How much more would you be willing to spend with a company that you believe provides excellent customer service? Statista, https://www.statista.com/statistics/225229/us-willingness-to-spend-extra-for-customer-service/ (last visited January 03, 2025)
How much more would you be willing to spend with a company that you believe provides excellent customer service? [Graph], American Express, May 2, 2012. [Online]. Available: https://www.statista.com/statistics/225229/us-willingness-to-spend-extra-for-customer-service/
