The statistic shows the share of U.S. consumers by how well their expectations of customer services were met in the United States from 2010 to 2014. In 2011, 29 percent of respondents said that customer service provision was below their expectations.
Share of U.S. consumers by how well customer services met their expectations from 2010 to 2014
* This question was phrased by the source as follows: "In general, would you say the customer service experiences you have with companies usually...?"
The source did not provide data for 2013.
Percentage point not shown for respondents who answered "not sure".
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American Express. (October 29, 2014). Share of U.S. consumers by how well customer services met their expectations from 2010 to 2014 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/224668/us-customer-service-experiences/
American Express. "Share of U.S. consumers by how well customer services met their expectations from 2010 to 2014 ." Chart. October 29, 2014. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/224668/us-customer-service-experiences/
American Express. (2014). Share of U.S. consumers by how well customer services met their expectations from 2010 to 2014 . Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/224668/us-customer-service-experiences/
American Express. "Share of U.S. Consumers by How Well Customer Services Met Their Expectations from 2010 to 2014 ." Statista, Statista Inc., 29 Oct 2014, https://www.statista.com/statistics/224668/us-customer-service-experiences/
American Express, Share of U.S. consumers by how well customer services met their expectations from 2010 to 2014 Statista, https://www.statista.com/statistics/224668/us-customer-service-experiences/ (last visited November 21, 2024)
Share of U.S. consumers by how well customer services met their expectations from 2010 to 2014 [Graph], American Express, October 29, 2014. [Online]. Available: https://www.statista.com/statistics/224668/us-customer-service-experiences/
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