The statistic shows the share of U.S. consumers by how well their expectations of customer services were met in the United States from 2010 to 2014. In 2011, 29 percent of respondents said that customer service provision was below their expectations.
Share of U.S. consumers by how well customer services met their expectations from 2010 to 2014
Characteristic
Met your expectations
Missed your expectations
Exceed your expectations
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* This question was phrased by the source as follows: "In general, would you say the customer service experiences you have with companies usually...?"
The source did not provide data for 2013.
Percentage point not shown for respondents who answered "not sure".
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American Express. (October 29, 2014). Share of U.S. consumers by how well customer services met their expectations from 2010 to 2014 [Graph]. In Statista. Retrieved September 01, 2024, from https://www.statista.com/statistics/224668/us-customer-service-experiences/
American Express. "Share of U.S. consumers by how well customer services met their expectations from 2010 to 2014 ." Chart. October 29, 2014. Statista. Accessed September 01, 2024. https://www.statista.com/statistics/224668/us-customer-service-experiences/
American Express. (2014). Share of U.S. consumers by how well customer services met their expectations from 2010 to 2014 . Statista. Statista Inc.. Accessed: September 01, 2024. https://www.statista.com/statistics/224668/us-customer-service-experiences/
American Express. "Share of U.S. Consumers by How Well Customer Services Met Their Expectations from 2010 to 2014 ." Statista, Statista Inc., 29 Oct 2014, https://www.statista.com/statistics/224668/us-customer-service-experiences/
American Express, Share of U.S. consumers by how well customer services met their expectations from 2010 to 2014 Statista, https://www.statista.com/statistics/224668/us-customer-service-experiences/ (last visited September 01, 2024)
Share of U.S. consumers by how well customer services met their expectations from 2010 to 2014 [Graph], American Express, October 29, 2014. [Online]. Available: https://www.statista.com/statistics/224668/us-customer-service-experiences/
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