Revenue of Wendy's worldwide 2009-2023
The Wendy’s Company operates the quick service restaurant (QSR) chain Wendy’s. In 2023, the company generated approximately 2.18 billion U.S. dollars in revenue, up from the previous year's total of 2.1 billion. Wendy's is one of the most well-known fast food restaurants in the United States.
Quick service industry increasingly franchised
Despite fluctuations in Wendy’s revenue, the number of Wendy's restaurants worldwide has remained relatively stable in recent years, generally amounting to around seven thousand units. In 2023, the restaurant chain operated and franchised total of 7,240 restaurants worldwide. The vast majority of these, 6,825, were franchised. Only 415 units were company-operated.
How satisfied are the customers?
Despite Wendy's financial success, the company's score on the American customer satisfaction index (ACSI) ranked below the industry average in 2023. That year, the restaurant chain scored 74 points out of a possible 100 points. Meanwhile, sister company Arby’s had an ACSI score of 77 points in 2023.
