In the fourth quarter of 2023, T-Mobile provided services to over a total of 119 million customers. The company saw a large increase in subscriber numbers from the first quarter of 2020 to the second, driven by the merger of T-Mobile and Sprint in April 2020.
T-Mobile subscriber base
T-Mobile's subscriber base can now be broken down into two customer categories: branded postpaid customers and branded prepaid customers. The majority of T-Mobile's subscribers are postpaid customers, making up approximately 80 percent of the company’s customer base.
Customer satisfaction
T-Mobile US currently has the highest customer satisfaction rate amongst wireless service providers in the United States according to the ACSI customer satisfaction index. Additionally, T-Mobile's churn rate was reported at 0.9 percent in the third quarter of 2023.
Total number of customers/subscribers of T-Mobile in the United States from 2018 to 2023, by quarter
(in millions)
*The significant decline in customer numbers is the result in the change of subscriber policies made in Q2 2020, including a net reduction of 14.1 million subscribers. The merger between T-Mobile and Sprint is responsible for the rise in subscriber numbers from Q1 2020 to Q2 2020.
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T-Mobile US. (February 2, 2024). Total number of customers/subscribers of T-Mobile in the United States from 2018 to 2023, by quarter (in millions) [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/219577/total-customers-of-t-mobile-usa-by-quarter/
T-Mobile US. "Total number of customers/subscribers of T-Mobile in the United States from 2018 to 2023, by quarter (in millions)." Chart. February 2, 2024. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/219577/total-customers-of-t-mobile-usa-by-quarter/
T-Mobile US. (2024). Total number of customers/subscribers of T-Mobile in the United States from 2018 to 2023, by quarter (in millions). Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/219577/total-customers-of-t-mobile-usa-by-quarter/
T-Mobile US. "Total Number of Customers/Subscribers of T-mobile in The United States from 2018 to 2023, by Quarter (in Millions)." Statista, Statista Inc., 2 Feb 2024, https://www.statista.com/statistics/219577/total-customers-of-t-mobile-usa-by-quarter/
T-Mobile US, Total number of customers/subscribers of T-Mobile in the United States from 2018 to 2023, by quarter (in millions) Statista, https://www.statista.com/statistics/219577/total-customers-of-t-mobile-usa-by-quarter/ (last visited December 21, 2024)
Total number of customers/subscribers of T-Mobile in the United States from 2018 to 2023, by quarter (in millions) [Graph], T-Mobile US, February 2, 2024. [Online]. Available: https://www.statista.com/statistics/219577/total-customers-of-t-mobile-usa-by-quarter/
