This survey shows customer personalization experience and satisfaction across various online shopping channels in 2011. Designated e-commerce sites performed best, with 24.03 percent of customers having their shopping personalization expectation exceeded as well as 69.32 percent having their expectations met.
Cross-channel satisfaction with online holiday shopping personalization in the United States in 2011
Channel
Exeeded expectations
Met expectations
Didn't meet expectations
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Baynote. (January 12, 2012). Cross-channel satisfaction with online holiday shopping personalization in the United States in 2011 [Graph]. In Statista. Retrieved July 28, 2024, from https://www.statista.com/statistics/218150/us-cross-channel-shopping-personalization-and-satisfaction/
Baynote. "Cross-channel satisfaction with online holiday shopping personalization in the United States in 2011." Chart. January 12, 2012. Statista. Accessed July 28, 2024. https://www.statista.com/statistics/218150/us-cross-channel-shopping-personalization-and-satisfaction/
Baynote. (2012). Cross-channel satisfaction with online holiday shopping personalization in the United States in 2011. Statista. Statista Inc.. Accessed: July 28, 2024. https://www.statista.com/statistics/218150/us-cross-channel-shopping-personalization-and-satisfaction/
Baynote. "Cross-channel Satisfaction with Online Holiday Shopping Personalization in The United States in 2011." Statista, Statista Inc., 12 Jan 2012, https://www.statista.com/statistics/218150/us-cross-channel-shopping-personalization-and-satisfaction/
Baynote, Cross-channel satisfaction with online holiday shopping personalization in the United States in 2011 Statista, https://www.statista.com/statistics/218150/us-cross-channel-shopping-personalization-and-satisfaction/ (last visited July 28, 2024)
Cross-channel satisfaction with online holiday shopping personalization in the United States in 2011 [Graph], Baynote, January 12, 2012. [Online]. Available: https://www.statista.com/statistics/218150/us-cross-channel-shopping-personalization-and-satisfaction/