American Customer Satisfaction Index: Starbucks in the U.S. 2006-2024

Published by Statista Research Department, Jul 5, 2024

Starbucks' American Customer Satisfaction Index (ACSI) score in the United States fluctuated from 2006 to 2024. Starbucks had an ACSI score of 80 in 2024, which was two points higher than the previous year's score of 78.

American Customer Satisfaction index scores of Starbucks in the United States from 2006 to 2024

CharacteristicACSI score
2024 80
2023 78
2022 77
2021 79
2020 78
2019 79
2018 78
2017 77
2016 75
2015 74
2014 76
2013 80
2012 76
Showing entries 1 to 13 (19 entries in total)
Created with Highcharts 7.2.2ACSI score77777878777776767878808076768080767674747575777778787979787879797777787880802006200720082009201020112012201320142015201620172018201920202021202220232024
7475767778798081

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ACSI®

Release date

June 2024

Region

United States

Survey time period

2006 to 2024

Supplementary notes

The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares.
The limited-service restaurant industry was not measured in 2004.

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