This statistic shows the biggest frustrations with retail site search according to shoppers in the United States as of August 2016. During the survey, 13.1 percent of respondents stated that they were frustrated with the duration of time it took to load search results.
Biggest frustrations with retail site search according to shoppers in the United States as of August 2016
Characteristic
Share of respondents
Irrelevant product results (e.g. wrong gender)
28.1%
Cannot find the product you're searching for
24.6%
Search function not recognizing terminology
16.6%
Takes too long to load results
13.1%
Bad interface - unclear search box
11.7%
No product images
5.9%
Created with Highcharts 7.2.2Share of respondentsIrrelevant product results (e.g. wrong gender)Cannot find the product you're searching forSearch function not recognizing terminologyTakes too long to load resultsBad interface - unclear search boxNo product images
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MarketingCharts. (October 3, 2016). Biggest frustrations with retail site search according to shoppers in the United States as of August 2016 [Graph]. In Statista. Retrieved May 14, 2025, from https://www.statista.com/statistics/214162/most-desired-improvements-for-shopping-websites-in-us-and-canada/
MarketingCharts. "Biggest frustrations with retail site search according to shoppers in the United States as of August 2016." Chart. October 3, 2016. Statista. Accessed May 14, 2025. https://www.statista.com/statistics/214162/most-desired-improvements-for-shopping-websites-in-us-and-canada/
MarketingCharts. (2016). Biggest frustrations with retail site search according to shoppers in the United States as of August 2016. Statista. Statista Inc.. Accessed: May 14, 2025. https://www.statista.com/statistics/214162/most-desired-improvements-for-shopping-websites-in-us-and-canada/
MarketingCharts. "Biggest Frustrations with Retail Site Search According to Shoppers in The United States as of August 2016." Statista, Statista Inc., 3 Oct 2016, https://www.statista.com/statistics/214162/most-desired-improvements-for-shopping-websites-in-us-and-canada/
MarketingCharts, Biggest frustrations with retail site search according to shoppers in the United States as of August 2016 Statista, https://www.statista.com/statistics/214162/most-desired-improvements-for-shopping-websites-in-us-and-canada/ (last visited May 14, 2025)
Biggest frustrations with retail site search according to shoppers in the United States as of August 2016 [Graph], MarketingCharts, October 3, 2016. [Online]. Available: https://www.statista.com/statistics/214162/most-desired-improvements-for-shopping-websites-in-us-and-canada/
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