ACSI: internet travel companies U.S. 2024

This statistic shows the American Customer Satisfaction Index scores for internet travel companies in the United States from 2002 to 2025. Expedia received an American Customer Satisfaction Index score of 79 in 2023 and 2024.

American Customer Satisfaction Index Scores for internet travel companies in the United States from 2002 to 2024

Characteristic	Expedia	Tripadvisor	Travelocity (Expedia)	Priceline	Orbitz (Expedia)	All Others	Category average
2002	80	-	76	71	76	77	77
2003	78	-	76	71	77	77	77
2004	76	-	76	73	75	77	76
2005	79	-	75	72	74	79	77
2006	78	-	74	72	75	76	76
2007	75	-	73	73	73	79	75
2008	77	-	75	72	74	77	75
2009	79	-	75	76	76	78	77
2010	79	-	77	73	75	79	78
2011	77	-	79	76	76	79	78
2012	76	-	75	74	76	76	76
2013/2014*	76	-	74	75	77	78	77
2015	77	-	75	75	75	78	78
2016	77	-	78	81	77	79	79
2017	80	-	77	77	78	80	79
2018	78	-	80	78	81	78	78
2019	79	82	77	76	81	80	79
2020	77	78	79	76	78	77	77
2021	74	76	76	73	75	73	74
2022	73	75	73	72	76	77	74
2023	79	76	75	73	71	79	76
2024	79	76	78	76	73	78	77

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Release date

April 2024

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Region

United States

Survey time period

2002 to 2024

Supplementary notes

The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
*The measurement for the fourth quarter of 2013 was moved to the first quarter of 2014.

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