In 2024, the American Customer Satisfaction Index score for IHG hotels in the United States was 78. The year-over-year score of the hotel company has been fluctuating, yet the score remained between 70 and 80 as of 2008.
April 2024
United States
2008 to 2024
The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
InterContinental Hotels Group changed its name to IHG in 2021.
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Industry overview
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* For commercial use only
Basic Account
Starter Account
Professional Account
1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.
