Marriott hotels in the United States received an American Customer Satisfaction Index (ACSI) score of 79 in 2024. This shows a slight decrease from the previous year. The hotel company received its highest satisfaction score of 82 out of 100 in 2013.
American Customer Satisfaction Index scores for Marriott hotels in the United States from 2008 to 2024
The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
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ACSI®. (April 23, 2024). American Customer Satisfaction Index scores for Marriott hotels in the United States from 2008 to 2024 [Graph]. In Statista. Retrieved December 03, 2024, from https://www.statista.com/statistics/194728/customer-satisfaction-with-us-marriott-hotels-since-2008/
ACSI®. "American Customer Satisfaction Index scores for Marriott hotels in the United States from 2008 to 2024." Chart. April 23, 2024. Statista. Accessed December 03, 2024. https://www.statista.com/statistics/194728/customer-satisfaction-with-us-marriott-hotels-since-2008/
ACSI®. (2024). American Customer Satisfaction Index scores for Marriott hotels in the United States from 2008 to 2024. Statista. Statista Inc.. Accessed: December 03, 2024. https://www.statista.com/statistics/194728/customer-satisfaction-with-us-marriott-hotels-since-2008/
ACSI®. "American Customer Satisfaction Index Scores for Marriott Hotels in The United States from 2008 to 2024." Statista, Statista Inc., 23 Apr 2024, https://www.statista.com/statistics/194728/customer-satisfaction-with-us-marriott-hotels-since-2008/
ACSI®, American Customer Satisfaction Index scores for Marriott hotels in the United States from 2008 to 2024 Statista, https://www.statista.com/statistics/194728/customer-satisfaction-with-us-marriott-hotels-since-2008/ (last visited December 03, 2024)
American Customer Satisfaction Index scores for Marriott hotels in the United States from 2008 to 2024 [Graph], ACSI®, April 23, 2024. [Online]. Available: https://www.statista.com/statistics/194728/customer-satisfaction-with-us-marriott-hotels-since-2008/
