The statistic shows the revenue generated in the outsourcing industry by service type from 2010 to 2019. In 2019, 26 billion U.S. dollars was generated through business process outsourcing (BPO).
Global outsourcing industry - additional information
Outsourcing is the contracting out of processes to external parties. Business process outsourcing (BPO), which generated 26 billion U.S. dollars worldwide in 2019, involves transferring business processes to service providers outside of an organization. This process often requires offshoring. In 2019, India was the best country for offshoring when its financial attractiveness, the skills and availability of its people and its business environment are considered together. Information technology outsourcing (ITO) is closely related to business process outsourcing as many business processes are technology based. In 2019, global ITO revenue was 66.5 billion U.S. dollars.
Business process outsourcing includes delegating back-office or internal functions, like HR and accounting, and front-office or customer-related functions, such as those that would be passed on to call centers. In 2016, most companies used outsourcing services as a cost cutting tool while communication was a main driver of a successful outsourcing experience among mid-market business leaders worldwide.
Global outsourcing industry revenue from 2010 to 2019, by service type
(in billion U.S. dollars)
Characteristic
Information technology outsourcing
Business process outsourcing
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Information Services Group. (January 14, 2020). Global outsourcing industry revenue from 2010 to 2019, by service type (in billion U.S. dollars) [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/189800/global-outsourcing-industry-revenue-by-service-type/
Information Services Group. "Global outsourcing industry revenue from 2010 to 2019, by service type (in billion U.S. dollars)." Chart. January 14, 2020. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/189800/global-outsourcing-industry-revenue-by-service-type/
Information Services Group. (2020). Global outsourcing industry revenue from 2010 to 2019, by service type (in billion U.S. dollars). Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/189800/global-outsourcing-industry-revenue-by-service-type/
Information Services Group. "Global Outsourcing Industry Revenue from 2010 to 2019, by Service Type (in Billion U.S. Dollars)." Statista, Statista Inc., 14 Jan 2020, https://www.statista.com/statistics/189800/global-outsourcing-industry-revenue-by-service-type/
Information Services Group, Global outsourcing industry revenue from 2010 to 2019, by service type (in billion U.S. dollars) Statista, https://www.statista.com/statistics/189800/global-outsourcing-industry-revenue-by-service-type/ (last visited August 24, 2024)
Global outsourcing industry revenue from 2010 to 2019, by service type (in billion U.S. dollars) [Graph], Information Services Group, January 14, 2020. [Online]. Available: https://www.statista.com/statistics/189800/global-outsourcing-industry-revenue-by-service-type/