According to the American Customer Satisfaction Index (ACSI), the index score of customer satisfaction with the search engine Google from 2002 to 2022 has fluctuated between 86 and 77 index points out of 100. In the most recently reported period, the customer satisfaction score of the online search provider was 81.
U.S. customer satisfaction with Google from 2002 to 2024
(index score)
respondents chosen at random and contacted via email
Method of interview
Online survey
Supplementary notes
The source adds the following information: "The ACSI Search and Social Media Study 2024 is based on interviews with randomly chosen respondents who were contacted via email between July 2023 and June 2024. Those are asked to evaluate their recent experiences with the largest search/information and social media websites regarding visitor traffic, plus an aggregate category consisting of 'all other'— and thus smaller—websites in those categories."
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ACSI®. (July 24, 2024). U.S. customer satisfaction with Google from 2002 to 2024 (index score) [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/185966/us-customer-satisfaction-with-google/
ACSI®. "U.S. customer satisfaction with Google from 2002 to 2024 (index score)." Chart. July 24, 2024. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/185966/us-customer-satisfaction-with-google/
ACSI®. (2024). U.S. customer satisfaction with Google from 2002 to 2024 (index score). Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/185966/us-customer-satisfaction-with-google/
ACSI®. "U.S. Customer Satisfaction with Google from 2002 to 2024 (Index Score)." Statista, Statista Inc., 24 Jul 2024, https://www.statista.com/statistics/185966/us-customer-satisfaction-with-google/
ACSI®, U.S. customer satisfaction with Google from 2002 to 2024 (index score) Statista, https://www.statista.com/statistics/185966/us-customer-satisfaction-with-google/ (last visited December 30, 2024)
U.S. customer satisfaction with Google from 2002 to 2024 (index score) [Graph], ACSI®, July 24, 2024. [Online]. Available: https://www.statista.com/statistics/185966/us-customer-satisfaction-with-google/
