ACSI - U.S. customer satisfaction with MSNBC.com 2002-2018

Published by Ani Petrosyan, May 11, 2023
This graph shows the American Customer Satisfaction Index (ASCI) score regarding customer satisfaction with the news website MSNBC.com from 2002 to 2018. In the most recently reported period, the customer satisfaction score was 71.

U.S. customer satisfaction with MSNBC.com from 2002 to 2018 (index score)

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Source

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Release date

July 2018

Region

United States

Survey time period

2002 to 2018

Number of respondents

2018 n = 5,169

Method of interview

Online survey

Supplementary notes

* Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0-100 scale.

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