This graph shows the American Customer Satisfaction Index (ASCI) score regarding customer satisfaction with the news website MSNBC.com from 2002 to 2018. In the most recently reported period, the customer satisfaction score was 71.
U.S. customer satisfaction with MSNBC.com from 2002 to 2018
(index score)
Characteristic
Index score (100-point scale)
2018
71
2017
72
2016
77
2015
75
2014
73
2013
75
2012
73
2011
74
2010
74
2009
73
2008
76
2007
74
2006
72
Created with Highcharts 7.2.2Index score (100-point scale)7373747474747373727274747676737374747474737375757373757577777272717120022003200420052006200720082009201020112012201320142015201620172018
020406080100
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* Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0-100 scale.
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ACSI®. (July 24, 2018). U.S. customer satisfaction with MSNBC.com from 2002 to 2018 (index score) [Graph]. In Statista. Retrieved January 03, 2025, from https://www.statista.com/statistics/185875/us-customer-satisfaction-with-msnbccom/
ACSI®. "U.S. customer satisfaction with MSNBC.com from 2002 to 2018 (index score)." Chart. July 24, 2018. Statista. Accessed January 03, 2025. https://www.statista.com/statistics/185875/us-customer-satisfaction-with-msnbccom/
ACSI®. (2018). U.S. customer satisfaction with MSNBC.com from 2002 to 2018 (index score). Statista. Statista Inc.. Accessed: January 03, 2025. https://www.statista.com/statistics/185875/us-customer-satisfaction-with-msnbccom/
ACSI®. "U.S. Customer Satisfaction with Msnbc.Com from 2002 to 2018 (Index Score)." Statista, Statista Inc., 24 Jul 2018, https://www.statista.com/statistics/185875/us-customer-satisfaction-with-msnbccom/
ACSI®, U.S. customer satisfaction with MSNBC.com from 2002 to 2018 (index score) Statista, https://www.statista.com/statistics/185875/us-customer-satisfaction-with-msnbccom/ (last visited January 03, 2025)
U.S. customer satisfaction with MSNBC.com from 2002 to 2018 (index score) [Graph], ACSI®, July 24, 2018. [Online]. Available: https://www.statista.com/statistics/185875/us-customer-satisfaction-with-msnbccom/
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