ACSI - U.S. customer satisfaction with MSNBC.com 2002-2018

U.S. customer satisfaction with MSNBC.com from 2002 to 2018

CharacteristicIndex score (100-point scale)
2018 71
2017 72
2016 77
2015 75
2014 73
2013 75
2012 73
2011 74
2010 74
2009 73
2008 76
2007 74
2006 72
Created with Highcharts 7.2.2Index score (100-point scale)7373747474747373727274747676737374747474737375757373757577777272717120022003200420052006200720082009201020112012201320142015201620172018
020406080100
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ACSI®

Release date

July 2018

Region

United States

Survey time period

2002 to 2018

Number of respondents

2018 n = 5,169

Method of interview

Online survey

Supplementary notes

* Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0-100 scale.

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Overview

4

Online usage

8

Social

8

E-commerce

8

Further related statistics

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