According to the American Customer Satisfaction Index (ASCI), the index score of customer satisfaction of the news website NYtimes.com among U.S. users was around 70 points between 2002 and 2021. In the most recently reported period, the site's customer satisfaction index score was 70 index points out of 100.
U.S. customer satisfaction with NYTimes.com from 2002 to 2022
(index score)
The source adds the following information: "The ACSI E-Business Study 2021-2022 is based on interviews with 5,499 customers, chosen at random and contacted via email between July 2021 and June 2022. Customers are asked to evaluate their recent experiences with the largest social media, search/information, and news websites in terms of visitor traffic, plus an aggregate category consisting of “all other”—and thus smaller—websites in those categories."
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ACSI®. (July 26, 2022). U.S. customer satisfaction with NYTimes.com from 2002 to 2022 (index score) [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/185873/us-customer-satisfaction-with-nytimescom/
ACSI®. "U.S. customer satisfaction with NYTimes.com from 2002 to 2022 (index score)." Chart. July 26, 2022. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/185873/us-customer-satisfaction-with-nytimescom/
ACSI®. (2022). U.S. customer satisfaction with NYTimes.com from 2002 to 2022 (index score). Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/185873/us-customer-satisfaction-with-nytimescom/
ACSI®. "U.S. Customer Satisfaction with Nytimes.Com from 2002 to 2022 (Index Score)." Statista, Statista Inc., 26 Jul 2022, https://www.statista.com/statistics/185873/us-customer-satisfaction-with-nytimescom/
ACSI®, U.S. customer satisfaction with NYTimes.com from 2002 to 2022 (index score) Statista, https://www.statista.com/statistics/185873/us-customer-satisfaction-with-nytimescom/ (last visited December 30, 2024)
U.S. customer satisfaction with NYTimes.com from 2002 to 2022 (index score) [Graph], ACSI®, July 26, 2022. [Online]. Available: https://www.statista.com/statistics/185873/us-customer-satisfaction-with-nytimescom/
