This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with Expedia, Inc. from 2002 to 2024. In 2024, the customer satisfaction score of the travel website was 79, which was the same as the previous year.
April 2024
United States
2000 to 2024
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0-100 scale.
No data for 2013 as measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.
* For commercial use only
Basic Account
Starter Account
Professional Account
1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.
Industry overview
Company information
U.S. consumers
Further related statistics
* For commercial use only
Basic Account
Starter Account
Professional Account
1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.
