According to the American Customer Satisfaction Index (ACSI) score of customer satisfaction, eBay has retained a relatively consistent customer satisfaction score from 2000 to 2023. In 2023, the customer satisfaction score with the online retailer and auction site was 81 out of 100 index points.
U.S. customer satisfaction with eBay Inc. from 2000 to 2023
(index score)
Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites.
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ACSI®. (April 22, 2024). U.S. customer satisfaction with eBay Inc. from 2000 to 2023 (index score) [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/185796/us-customer-satisfaction-with-ebay/
ACSI®. "U.S. customer satisfaction with eBay Inc. from 2000 to 2023 (index score)." Chart. April 22, 2024. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/185796/us-customer-satisfaction-with-ebay/
ACSI®. (2024). U.S. customer satisfaction with eBay Inc. from 2000 to 2023 (index score). Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/185796/us-customer-satisfaction-with-ebay/
ACSI®. "U.S. Customer Satisfaction with Ebay Inc. from 2000 to 2023 (Index Score)." Statista, Statista Inc., 22 Apr 2024, https://www.statista.com/statistics/185796/us-customer-satisfaction-with-ebay/
ACSI®, U.S. customer satisfaction with eBay Inc. from 2000 to 2023 (index score) Statista, https://www.statista.com/statistics/185796/us-customer-satisfaction-with-ebay/ (last visited December 21, 2024)
U.S. customer satisfaction with eBay Inc. from 2000 to 2023 (index score) [Graph], ACSI®, April 22, 2024. [Online]. Available: https://www.statista.com/statistics/185796/us-customer-satisfaction-with-ebay/