This timeline shows the customer satisfaction with online brokerage over the years, measured on the American Customer Satisfaction Index (ACSI) scale. In 2021, customer satisfaction with internet brokerage was measured with 78 ACSI points.
U.S. customer satisfaction with internet investment services from 2000 to 2021
(index score)
*The indexes are multivariable components measured by several questions. The questions assess customer evaluations of the determinants of each index. Indexes are reported on a 0 to 100 scale. Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a zero to 100 scale.
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ACSI®. (November 7, 2021). U.S. customer satisfaction with internet investment services from 2000 to 2021 (index score) [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/185768/us-customer-satisfaction-with-online-brokerage-since-2000/
ACSI®. "U.S. customer satisfaction with internet investment services from 2000 to 2021 (index score)." Chart. November 7, 2021. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/185768/us-customer-satisfaction-with-online-brokerage-since-2000/
ACSI®. (2021). U.S. customer satisfaction with internet investment services from 2000 to 2021 (index score). Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/185768/us-customer-satisfaction-with-online-brokerage-since-2000/
ACSI®. "U.S. Customer Satisfaction with Internet Investment Services from 2000 to 2021 (Index Score)." Statista, Statista Inc., 7 Nov 2021, https://www.statista.com/statistics/185768/us-customer-satisfaction-with-online-brokerage-since-2000/
ACSI®, U.S. customer satisfaction with internet investment services from 2000 to 2021 (index score) Statista, https://www.statista.com/statistics/185768/us-customer-satisfaction-with-online-brokerage-since-2000/ (last visited November 21, 2024)
U.S. customer satisfaction with internet investment services from 2000 to 2021 (index score) [Graph], ACSI®, November 7, 2021. [Online]. Available: https://www.statista.com/statistics/185768/us-customer-satisfaction-with-online-brokerage-since-2000/
