ACSI - U.S. customer satisfaction with e-business 2000-2017

Published by Ani Petrosyan, Aug 25, 2023
This timeline shows the customer satisfaction with the overall e-business sector over the years measured with the American Customer Satisfaction Index (ACSI) score. The score for e-business is aggregated from measures in the categories of social media, news websites, portals and search engines. In 2017, customer satisfaction with e-business reached a score of 74.3 index points.

U.S. customer satisfaction with e-business from 2000 to 2017 (index score)

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Release date

July 2017

Region

United States

Survey time period

2000 to 2017

Number of respondents

4,978 respondents

Special properties

Includes social media, search engines and information websites, and news and opinion websites

Supplementary notes

According to the source, the e-commerce sector (measured by the ACSI every fourth quarter for the past ten years) is comprised of the following three industries, chosen because they offer the greatest GDP contribution in the sector: e-retail, online brokerage, and online travel companies. The ACSI indexes are multivariable components measured by several questions. The questions assess customer evaluations of the determinants of each index. Indexes are reported on a 0 to 100 scale.

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Overview

5

Key figures of the industry

5

Leading stores

5

Leading channels

5

Consumption

8

Device usage

6

Further related statistics

10

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Topics

Mobile social media worldwideMobile app usageMobile internet usage worldwideFacebookInstagram
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* For commercial use only

Basic Account

For single users
$0 USD
Always free
Register now
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interest

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

Professional Account

For teams up to 5 people
$959 USD
per month, billed annually 1
Buy now
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1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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