This timeline shows the customer satisfaction with the overall e-business sector over the years measured with the American Customer Satisfaction Index (ACSI) score. The score for e-business is aggregated from measures in the categories of social media, news websites, portals and search engines. In 2017, customer satisfaction with e-business reached a score of 74.3 index points.
U.S. customer satisfaction with e-business from 2000 to 2017
(index score)
Includes social media, search engines and information websites, and news and opinion websites
Supplementary notes
According to the source, the e-commerce sector (measured by the ACSI every fourth quarter for the past ten years) is comprised of the following three industries, chosen because they offer the greatest GDP contribution in the sector: e-retail, online brokerage, and online travel companies. The ACSI indexes are multivariable components measured by several questions. The questions assess customer evaluations of the determinants of each index. Indexes are reported on a 0 to 100 scale.
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ACSI®. (July 25, 2017). U.S. customer satisfaction with e-business from 2000 to 2017 (index score) [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/185727/us-customer-satisfaction-with-e-commerce-since-2000/
ACSI®. "U.S. customer satisfaction with e-business from 2000 to 2017 (index score)." Chart. July 25, 2017. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/185727/us-customer-satisfaction-with-e-commerce-since-2000/
ACSI®. (2017). U.S. customer satisfaction with e-business from 2000 to 2017 (index score). Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/185727/us-customer-satisfaction-with-e-commerce-since-2000/
ACSI®. "U.S. Customer Satisfaction with E-business from 2000 to 2017 (Index Score)." Statista, Statista Inc., 25 Jul 2017, https://www.statista.com/statistics/185727/us-customer-satisfaction-with-e-commerce-since-2000/
ACSI®, U.S. customer satisfaction with e-business from 2000 to 2017 (index score) Statista, https://www.statista.com/statistics/185727/us-customer-satisfaction-with-e-commerce-since-2000/ (last visited November 21, 2024)
U.S. customer satisfaction with e-business from 2000 to 2017 (index score) [Graph], ACSI®, July 25, 2017. [Online]. Available: https://www.statista.com/statistics/185727/us-customer-satisfaction-with-e-commerce-since-2000/
