Favorite return methods for online purchases in Germany 2025

Published by
F. Watty
,
Nov 26, 2025

The favorite way for German shoppers to return their online purchases was through parcel shops, with 

**
percent of respondents to a survey reporting this in 2025. Parcel locker was the second-most popular, with 
**
 percent. 

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Share of respondents preferring selected return methods for online purchases in Germany in 2025

CharacteristicShare of respondents
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Showing entries 1 to 3 (3 entries in total)
Statistic: Share of respondents preferring selected return methods for online purchases in Germany in 2025

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Release date

June 2025

Region

Germany

Survey time period

February to March 2025

Number of respondents

1,000 online shoppers*

Supplementary notes

*Respondents made at least one online purchase within the three months before the survey.

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Statistics on " E-commerce returns in Europe "

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Overview

6

United Kingdom

5

Germany

4

France

4

Spain

4

Italy

5

Other countries

6

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Topics

E-commerce returns in EuropeGen Z online shopping behaviorOnline shopping behavior in the United StatesE-commerce in the United StatesE-commerce in Latin America
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