Main disadvantages when using AI for shopping in the U.S. 2025
Many shoppers still do not trust AI despite its usefulness. In 2025, over half of them worry about how AI handles their personal data, with 28 percent not trusting any company with it. A growing concern is that AI benefits businesses more than consumers, with around 42 percent citing too many targeted ads and upselling. Additionally, about 40 percent are frustrated by the lack of human support in customer service, while 37 percent worry about privacy.
