In the United States, 96 percent of companies operating in industrial product manufacturing plan to use or are already using CRM systems to enhance their digital customer experience in 2024. According to the survey findings, 83 percent of companies would adopt artificial intelligence and machine learning technologies for the same purpose.
Main technologies product manufacturing companies use to enhance their digital customer experience in the U.S. in 2024
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Main technologies product manufacturing companies use to enhance their digital customer experience in the U.S. in 2024
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Deloitte. (September 23, 2024). Main technologies product manufacturing companies use to enhance their digital customer experience in the U.S. in 2024
[Graph]. In Statista. Retrieved May 16, 2025, from https://www.statista.com/statistics/1608187/tech-for-digital-cx-in-us-manufacturing/
Deloitte. "Main technologies product manufacturing companies use to enhance their digital customer experience in the U.S. in 2024
." Chart. September 23, 2024. Statista. Accessed May 16, 2025. https://www.statista.com/statistics/1608187/tech-for-digital-cx-in-us-manufacturing/
Deloitte. (2024). Main technologies product manufacturing companies use to enhance their digital customer experience in the U.S. in 2024
. Statista. Statista Inc.. Accessed: May 16, 2025. https://www.statista.com/statistics/1608187/tech-for-digital-cx-in-us-manufacturing/
Deloitte. "Main Technologies Product Manufacturing Companies Use to Enhance Their Digital Customer Experience in The U.S. in 2024
." Statista, Statista Inc., 23 Sep 2024, https://www.statista.com/statistics/1608187/tech-for-digital-cx-in-us-manufacturing/
Deloitte, Main technologies product manufacturing companies use to enhance their digital customer experience in the U.S. in 2024
Statista, https://www.statista.com/statistics/1608187/tech-for-digital-cx-in-us-manufacturing/ (last visited May 16, 2025)
Main technologies product manufacturing companies use to enhance their digital customer experience in the U.S. in 2024
[Graph], Deloitte, September 23, 2024. [Online]. Available: https://www.statista.com/statistics/1608187/tech-for-digital-cx-in-us-manufacturing/
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