In 2024, easyJet's overall customer satisfaction index was 76 percent, meaning 76 percent of easyJet passengers who participated in the latest survey were satisfied with their most recent flight experience. The 2024 value was also representing an imporevement of three percentage points compared to the previous year.
Customer satisfaction index of easyJet plc from 2015 to 2024
Characteristic
Satisfaction level
2015
80%
2016
76%
2017
73%
2018
75%
2019
74%
2020
75%
2021
75%
2022
73%
2023
73%
2024
76%
Created with Highcharts 7.2.2Satisfaction level2015201620172018201920202021202220232024
0%20%40%60%80%100%
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easyJet. (December 19, 2024). Customer satisfaction index of easyJet plc from 2015 to 2024 [Graph]. In Statista. Retrieved April 15, 2025, from https://www.statista.com/statistics/1559671/easyjet-plc-customer-satisfaction/
easyJet. "Customer satisfaction index of easyJet plc from 2015 to 2024 ." Chart. December 19, 2024. Statista. Accessed April 15, 2025. https://www.statista.com/statistics/1559671/easyjet-plc-customer-satisfaction/
easyJet. (2024). Customer satisfaction index of easyJet plc from 2015 to 2024 . Statista. Statista Inc.. Accessed: April 15, 2025. https://www.statista.com/statistics/1559671/easyjet-plc-customer-satisfaction/
easyJet. "Customer Satisfaction Index of Easyjet Plc from 2015 to 2024 ." Statista, Statista Inc., 19 Dec 2024, https://www.statista.com/statistics/1559671/easyjet-plc-customer-satisfaction/
easyJet, Customer satisfaction index of easyJet plc from 2015 to 2024 Statista, https://www.statista.com/statistics/1559671/easyjet-plc-customer-satisfaction/ (last visited April 15, 2025)
Customer satisfaction index of easyJet plc from 2015 to 2024 [Graph], easyJet, December 19, 2024. [Online]. Available: https://www.statista.com/statistics/1559671/easyjet-plc-customer-satisfaction/
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