In a 2024 survey of U.S. bank executives, cybersecurity emerged as the primary use case for generative AI. 67 percent of respondents reported that their institutions had active pilots or production deployments in this area. Other key applications included IT systems and software, as well as fraud detection, with over half of respondents indicating active pilots or production use of generative AI in these domains.
Active use cases of generative AI in the banking industry in the U.S. in 2024
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Active use cases of generative AI in the banking industry in the U.S. in 2024
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The source adds the following information: Survey respondents represented U.S. banks of varying sizes and functions, including retail, consumer, and investment banking, wealth management, wholesale banking, and back-office operations. Of the participating banks, 41 percent held assets of 50 billion U.S. dollars or more, with 16 percent managing assets of at least 100 billion U.S. dollars.
Percentages may not sum up to 100 percent due to rounding.
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KPMG. (September 30, 2024). Active use cases of generative AI in the banking industry in the U.S. in 2024 [Graph]. In Statista. Retrieved May 03, 2025, from https://www.statista.com/statistics/1557154/active-use-cases-generative-ai-banks-us/
KPMG. "Active use cases of generative AI in the banking industry in the U.S. in 2024." Chart. September 30, 2024. Statista. Accessed May 03, 2025. https://www.statista.com/statistics/1557154/active-use-cases-generative-ai-banks-us/
KPMG. (2024). Active use cases of generative AI in the banking industry in the U.S. in 2024. Statista. Statista Inc.. Accessed: May 03, 2025. https://www.statista.com/statistics/1557154/active-use-cases-generative-ai-banks-us/
KPMG. "Active Use Cases of Generative Ai in The Banking Industry in The U.S. in 2024." Statista, Statista Inc., 30 Sep 2024, https://www.statista.com/statistics/1557154/active-use-cases-generative-ai-banks-us/
KPMG, Active use cases of generative AI in the banking industry in the U.S. in 2024 Statista, https://www.statista.com/statistics/1557154/active-use-cases-generative-ai-banks-us/ (last visited May 03, 2025)
Active use cases of generative AI in the banking industry in the U.S. in 2024 [Graph], KPMG, September 30, 2024. [Online]. Available: https://www.statista.com/statistics/1557154/active-use-cases-generative-ai-banks-us/
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