Ranking of mobile banks in Poland 2024

In 2024, Bank Millennium was the best mobile bank in Poland. The bank proved unrivaled in terms of the share of mobile transfers executed compared to the total number of transfers ordered by customers. Millennium also recorded a high digitization rate among digital wallet users compared to the total number of retail customers.

Ranking of mobile banks in Poland in 2024

Characteristic	Points*
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Release date

September 2024

More information

Region

Poland

Survey time period

2024

Number of respondents

11 respondents

Special properties

Banks in Poland

Supplementary notes

List of indicators considered during the survey: - the ratio of digital customers (with access to remote channels) to total customers; - The ratio of mobile customers (with a mobile app) to the number of total customers; - the ratio of the number of mobile payments made to card payments; - the number of digital wallet users (Google Pay, Apple Pay, etc.) to the number of total customers; - A similar ratio, except that it applies to Blik users; - average number of logins per month per mobile customer; - the ratio of the number (not value) of mobile transfers to the number of total transfers ordered by customers of a given bank; - app rating in Google Play; - app rating in the Apple Store; - the ratio of the number (not value) of loans taken out via the app to the number of total loans; when it comes to the number of in-app loans, we asked to include those for which the entire process took place remotely; - the proportion of the number (not the value) of deposits opened by mobile to the number of total deposits; - The ratio of the number of buyers of VAS (additional services) to the number of app users.

* The best bank in all categories would score 100 points.

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