In 2024, CIH Bank was the top-rated bank in Morocco with the highest customer satisfaction score, with 74 percent of customers expressing satisfaction. It was followed by Al Barid Bank with 67 percent of satisfied customers. Attijariwafa Bank rounded out the top three banks with satisfaction rates of 65 percent. On the other hand, Crédit du Maroc had the lowest satisfaction score, with only 44 percent of customers satisfied, while a significant portion of their customers, 26 percent, remain dissatisfied.
Leading banks in Morocco in 2024, by customer satisfaction score
Survey question: For which brands below are you a satisfied customer? (Base: those who have ever purchased the brand).
Nine banks in Morocco stand out based on their Net Satisfaction scores, which balance satisfaction and dissatisfaction levels. Over 2,000 brands are evaluated through the SagaBrand online panel.
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Sagaci Research. (October 16, 2024). Leading banks in Morocco in 2024, by customer satisfaction score [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/1541534/top-banks-by-customer-satisfaction-in-morocco/
Sagaci Research. "Leading banks in Morocco in 2024, by customer satisfaction score ." Chart. October 16, 2024. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/1541534/top-banks-by-customer-satisfaction-in-morocco/
Sagaci Research. (2024). Leading banks in Morocco in 2024, by customer satisfaction score . Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/1541534/top-banks-by-customer-satisfaction-in-morocco/
Sagaci Research. "Leading Banks in Morocco in 2024, by Customer Satisfaction Score ." Statista, Statista Inc., 16 Oct 2024, https://www.statista.com/statistics/1541534/top-banks-by-customer-satisfaction-in-morocco/
Sagaci Research, Leading banks in Morocco in 2024, by customer satisfaction score Statista, https://www.statista.com/statistics/1541534/top-banks-by-customer-satisfaction-in-morocco/ (last visited December 30, 2024)
Leading banks in Morocco in 2024, by customer satisfaction score [Graph], Sagaci Research, October 16, 2024. [Online]. Available: https://www.statista.com/statistics/1541534/top-banks-by-customer-satisfaction-in-morocco/
