A 2024 survey carried out in selected countries revealed that nearly six in ten Italian shoppers are the most eager to interact with customer agent, rather than look for AI assistants online. UK shoppers follow closely with 52 percent of them favoring customer advisors over AI. German buyers were the least interested in starting a direct dialog with a customer service agent.
Share of consumers who value human interaction with a customer advisor in selected countries in 2024
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Core Media . (April 24, 2024). Share of consumers who value human interaction with a customer advisor in selected countries in 2024 [Graph]. In Statista. Retrieved December 04, 2024, from https://www.statista.com/statistics/1538414/consumers-preferences-for-human-interaction/
Core Media . "Share of consumers who value human interaction with a customer advisor in selected countries in 2024." Chart. April 24, 2024. Statista. Accessed December 04, 2024. https://www.statista.com/statistics/1538414/consumers-preferences-for-human-interaction/
Core Media . (2024). Share of consumers who value human interaction with a customer advisor in selected countries in 2024. Statista. Statista Inc.. Accessed: December 04, 2024. https://www.statista.com/statistics/1538414/consumers-preferences-for-human-interaction/
Core Media . "Share of Consumers Who Value Human Interaction with a Customer Advisor in Selected Countries in 2024." Statista, Statista Inc., 24 Apr 2024, https://www.statista.com/statistics/1538414/consumers-preferences-for-human-interaction/
Core Media , Share of consumers who value human interaction with a customer advisor in selected countries in 2024 Statista, https://www.statista.com/statistics/1538414/consumers-preferences-for-human-interaction/ (last visited December 04, 2024)
Share of consumers who value human interaction with a customer advisor in selected countries in 2024 [Graph], Core Media , April 24, 2024. [Online]. Available: https://www.statista.com/statistics/1538414/consumers-preferences-for-human-interaction/
