According to a survey released in 2024, about one-third of interactions with e-commerce AI chatbots were related to product information such as product advice, product availability, or product details. Another 20 percent of analyzed interactions covered order and shipping, whereas four percent of them were conversations to arrange a product return.
Recurring interactions with e-commerce AI chatbots in 2024, by type
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Tidio. (October 17, 2024). Recurring interactions with e-commerce AI chatbots in 2024, by type [Graph]. In Statista. Retrieved December 04, 2024, from https://www.statista.com/statistics/1538295/e-commerce-ai-chatbot-interaction-types/
Tidio. "Recurring interactions with e-commerce AI chatbots in 2024, by type." Chart. October 17, 2024. Statista. Accessed December 04, 2024. https://www.statista.com/statistics/1538295/e-commerce-ai-chatbot-interaction-types/
Tidio. (2024). Recurring interactions with e-commerce AI chatbots in 2024, by type. Statista. Statista Inc.. Accessed: December 04, 2024. https://www.statista.com/statistics/1538295/e-commerce-ai-chatbot-interaction-types/
Tidio. "Recurring Interactions with E-commerce Ai Chatbots in 2024, by Type." Statista, Statista Inc., 17 Oct 2024, https://www.statista.com/statistics/1538295/e-commerce-ai-chatbot-interaction-types/
Tidio, Recurring interactions with e-commerce AI chatbots in 2024, by type Statista, https://www.statista.com/statistics/1538295/e-commerce-ai-chatbot-interaction-types/ (last visited December 04, 2024)
Recurring interactions with e-commerce AI chatbots in 2024, by type [Graph], Tidio, October 17, 2024. [Online]. Available: https://www.statista.com/statistics/1538295/e-commerce-ai-chatbot-interaction-types/
