One of the reasons behind AI-powered customer service is the preference for conversational AI over phone calls. In 2024, 82 percent of consumers stated they would use a chatbot instead of waiting for a customer representative to take their call. An outstanding 96 percent of surveyed shoppers believed that more companies should opt for chatbots over traditional customer support services.
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Everything on "E-commerce worldwide" in one document: edited and divided into chapters, including detailed references.
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CEO, MindShare Germany
Overview
Leading players
Traffic and conversion
Shopping behavior
Digital payment
Artificial Intelligence
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