During a 2024 survey among customer experience (CX) practitioners worldwide, approximately 38 percent said their employers had no senior executive in charge of customer experience (CX) across products and channels. Around 36 percent stated the companies had that job position filled for over 36 months at the time of the survey. According to the same study, product and customer rank among organizations' leading experience improvement priorities for CX professionals.
Percentage of organizations with a senior executive in charge of customer experience (CX) across products and channels according to CX practitioners worldwide as of 1st quarter 2024, by time length
among professionals at organizations with 1,000 employees or more
Supplementary notes
The source does not specify the survey type.
This question was phrased by the source as follows: "How long, if at all, has your organization had a senior executive in charge of customer experience across products and channels?"
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Qualtrics. (May 5, 2024). Percentage of organizations with a senior executive in charge of customer experience (CX) across products and channels according to CX practitioners worldwide as of 1st quarter 2024, by time length [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1536282/senior-executive-charge-costumer-experience-worldwide/
Qualtrics. "Percentage of organizations with a senior executive in charge of customer experience (CX) across products and channels according to CX practitioners worldwide as of 1st quarter 2024, by time length." Chart. May 5, 2024. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1536282/senior-executive-charge-costumer-experience-worldwide/
Qualtrics. (2024). Percentage of organizations with a senior executive in charge of customer experience (CX) across products and channels according to CX practitioners worldwide as of 1st quarter 2024, by time length. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1536282/senior-executive-charge-costumer-experience-worldwide/
Qualtrics. "Percentage of Organizations with a Senior Executive in Charge of Customer Experience (Cx) across Products and Channels According to Cx Practitioners Worldwide as of 1st Quarter 2024, by Time Length." Statista, Statista Inc., 5 May 2024, https://www.statista.com/statistics/1536282/senior-executive-charge-costumer-experience-worldwide/
Qualtrics, Percentage of organizations with a senior executive in charge of customer experience (CX) across products and channels according to CX practitioners worldwide as of 1st quarter 2024, by time length Statista, https://www.statista.com/statistics/1536282/senior-executive-charge-costumer-experience-worldwide/ (last visited November 22, 2024)
Percentage of organizations with a senior executive in charge of customer experience (CX) across products and channels according to CX practitioners worldwide as of 1st quarter 2024, by time length [Graph], Qualtrics, May 5, 2024. [Online]. Available: https://www.statista.com/statistics/1536282/senior-executive-charge-costumer-experience-worldwide/
