More than 70 percent of United States retailers included in the study in 2023, always provided customers with tracking updates about the products they returned, and only 18 percent did not offer this option. 70 percent of retailers offered exchanges of products as an alternative and 58 automatically processed refunds. Nine out of 10 retailers required customers to give a reason for the returns at least sometimes. Customers were susceptible to paying for shipping, restocking, and other charges.
Share of retailers conducting selected activities after product returns in 2023
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BlueYonder. (January 11, 2024). Share of retailers conducting selected activities after product returns in 2023 [Graph]. In Statista. Retrieved January 08, 2025, from https://www.statista.com/statistics/1535873/activities-after-product-returns-in-the-us/
BlueYonder. "Share of retailers conducting selected activities after product returns in 2023." Chart. January 11, 2024. Statista. Accessed January 08, 2025. https://www.statista.com/statistics/1535873/activities-after-product-returns-in-the-us/
BlueYonder. (2024). Share of retailers conducting selected activities after product returns in 2023. Statista. Statista Inc.. Accessed: January 08, 2025. https://www.statista.com/statistics/1535873/activities-after-product-returns-in-the-us/
BlueYonder. "Share of Retailers Conducting Selected Activities after Product Returns in 2023." Statista, Statista Inc., 11 Jan 2024, https://www.statista.com/statistics/1535873/activities-after-product-returns-in-the-us/
BlueYonder, Share of retailers conducting selected activities after product returns in 2023 Statista, https://www.statista.com/statistics/1535873/activities-after-product-returns-in-the-us/ (last visited January 08, 2025)
Share of retailers conducting selected activities after product returns in 2023 [Graph], BlueYonder, January 11, 2024. [Online]. Available: https://www.statista.com/statistics/1535873/activities-after-product-returns-in-the-us/
