Across leading hardware retailers in Australia, Home Hardware had the highest customer satisfaction score in terms of customer service at 4.28 out of five points in 2024. Regarding trustworthiness, Tradeline and Mitre10 scored slightly higher than Home Hardware among customers surveyed. Nonetheless, Home Hardware received the highest customer satisfaction score in terms of value for money among the leading hardware retailers.
Customer satisfaction with hardware retailers in Australia in 2024, by retailer and performance metric
As a part of the Customer Satisfaction Awards, brands were scored across various metrics included customer service, product range, product quality, value for money, and trustworthiness.Â
Only the top three by score across each metric are represented.Â
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
finder.com. (September 19, 2024). Customer satisfaction with hardware retailers in Australia in 2024, by retailer and performance metric [Graph]. In Statista. Retrieved November 17, 2024, from https://www.statista.com/statistics/1535517/australia-customer-satisfaction-with-hardware-retailers/
finder.com. "Customer satisfaction with hardware retailers in Australia in 2024, by retailer and performance metric." Chart. September 19, 2024. Statista. Accessed November 17, 2024. https://www.statista.com/statistics/1535517/australia-customer-satisfaction-with-hardware-retailers/
finder.com. (2024). Customer satisfaction with hardware retailers in Australia in 2024, by retailer and performance metric. Statista. Statista Inc.. Accessed: November 17, 2024. https://www.statista.com/statistics/1535517/australia-customer-satisfaction-with-hardware-retailers/
finder.com. "Customer Satisfaction with Hardware Retailers in Australia in 2024, by Retailer and Performance Metric." Statista, Statista Inc., 19 Sep 2024, https://www.statista.com/statistics/1535517/australia-customer-satisfaction-with-hardware-retailers/
finder.com, Customer satisfaction with hardware retailers in Australia in 2024, by retailer and performance metric Statista, https://www.statista.com/statistics/1535517/australia-customer-satisfaction-with-hardware-retailers/ (last visited November 17, 2024)
Customer satisfaction with hardware retailers in Australia in 2024, by retailer and performance metric [Graph], finder.com, September 19, 2024. [Online]. Available: https://www.statista.com/statistics/1535517/australia-customer-satisfaction-with-hardware-retailers/
