River cruise providers with the best service in Germany 2024

Published by Statista Research Department, Nov 11, 2024

In 2024, the river cruise provider Nicko Cruises was ranked first in the category of best service, with a score of 65.5 percent. Viva Cruises and 1AVista came in second and third place.

River cruise providers with the best service in Germany in 2024 (by score*)

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Release date

2024

Region

Germany

Survey time period

2023

Method of interview

Online survey

Supplementary notes

* Customer service experience is analyzed using the Service Experience Score (SES). This is closely linked to customer loyalty. The service ranking considers the opinions and experiences of both current and former customers (last contact no more than 36 months ago).

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Statistics on " Cruise industry in Germany "

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Overview

7

Ocean cruises

5

River cruises

4

German cruise companies

8

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Topics

Cruise industry in GermanyCruise industry worldwideVacation travel behavior in the United Kingdom (UK)Cruise industry in Europe
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