In 2024, AIDA was rated the cruise company with the best service in Germany, with a score point of 71.7. Founded in 1994, the German cruise brand AIDA now operates eleven cruise ships, with the largest ships accommodating over 5,000 passengers. TUI Cruises followed in second place of the ranking, with a score of 70. As of 2024, TUI operated seven cruise ships, with passenger capacities between 2,500 and just under 2,900 passengers.
Cruise providers with the best service in Germany in 2024
(by score value in percent*)
* Customer service experience is analyzed using the Service Experience Score (SES). This is closely linked to customer loyalty. The service ranking considers the opinions and experiences of both current and former customers (last contact no more than 36 months ago).
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
ServiceValue. (October 8, 2024). Cruise providers with the best service in Germany in 2024 (by score value in percent*) [Graph]. In Statista. Retrieved November 13, 2024, from https://www.statista.com/statistics/1535281/cruise-operators-best-services-germany/
ServiceValue. "Cruise providers with the best service in Germany in 2024 (by score value in percent*)." Chart. October 8, 2024. Statista. Accessed November 13, 2024. https://www.statista.com/statistics/1535281/cruise-operators-best-services-germany/
ServiceValue. (2024). Cruise providers with the best service in Germany in 2024 (by score value in percent*). Statista. Statista Inc.. Accessed: November 13, 2024. https://www.statista.com/statistics/1535281/cruise-operators-best-services-germany/
ServiceValue. "Cruise Providers with The Best Service in Germany in 2024 (by Score Value in Percent*)." Statista, Statista Inc., 8 Oct 2024, https://www.statista.com/statistics/1535281/cruise-operators-best-services-germany/
ServiceValue, Cruise providers with the best service in Germany in 2024 (by score value in percent*) Statista, https://www.statista.com/statistics/1535281/cruise-operators-best-services-germany/ (last visited November 13, 2024)
Cruise providers with the best service in Germany in 2024 (by score value in percent*) [Graph], ServiceValue, October 8, 2024. [Online]. Available: https://www.statista.com/statistics/1535281/cruise-operators-best-services-germany/
