Factors driving AI and automation adoption among global telecom providers in 2024

Published by
Petroc Taylor,
Nov 18, 2024

A 2024 survey found that the ability to enhance performance was the leading driver among telecommunications providers seeking to adopt artificial intelligence (AI) and automation. Meanwhile, just four percent of respondents cited recruiting and retaining employees as a driving factor.

Factors driving artificial intelligence (AI) and automation adoption among telecommunications providers worldwide in 2024

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Release date

June 2024

Region

Worldwide

Survey time period

April to May, 2024

Number of respondents

129 respondents

Special properties

Communication service provider (CSP) leaders

Supplementary notes

Respondents could select multiple answers.

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Statistics on " Artificial intelligence (AI) in telecoms "

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Overview

7

Benefits and challenges

6

Adoption by segment

6

Special focus: Customer service

5

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Topics

Telecommunications industry in TurkeyTelecommunications servicesTelecommunications industry in FinlandTelecommunications industry in GermanyTelecommunications industry in Hungary
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