Between 2012 and 2024, complaints from Truist Bank customers increased more than tenfold. In the first quarter of 2012, the bank received around 2,000 consumer complaints, which grew to approximately 22,000 by the third quarter of 2024. This sharp increase is likely due to Truist's formation from the merger of BB&T and SunTrust in 2019, which expanded its customer base significantly. The merger may have also introduced service disruptions and integration challenges, contributing to the rise in consumer complaints as the bank worked to unify its systems and services.
Quarterly number of consumer complaints against Truist Bank reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024
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Consumer Financial Protection Bureau. (October 28, 2024). Quarterly number of consumer complaints against Truist Bank reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024 [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1500454/truistbank-consumer-complaints-quarterly/
Consumer Financial Protection Bureau. "Quarterly number of consumer complaints against Truist Bank reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024." Chart. October 28, 2024. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1500454/truistbank-consumer-complaints-quarterly/
Consumer Financial Protection Bureau. (2024). Quarterly number of consumer complaints against Truist Bank reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1500454/truistbank-consumer-complaints-quarterly/
Consumer Financial Protection Bureau. "Quarterly Number of Consumer Complaints against Truist Bank Reported to The Consumer Financial Protection Bureau (Cfpb) in The United States from 1st Quarter 2012 to 3rd Quarter 2024." Statista, Statista Inc., 28 Oct 2024, https://www.statista.com/statistics/1500454/truistbank-consumer-complaints-quarterly/
Consumer Financial Protection Bureau, Quarterly number of consumer complaints against Truist Bank reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024 Statista, https://www.statista.com/statistics/1500454/truistbank-consumer-complaints-quarterly/ (last visited November 22, 2024)
Quarterly number of consumer complaints against Truist Bank reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024 [Graph], Consumer Financial Protection Bureau, October 28, 2024. [Online]. Available: https://www.statista.com/statistics/1500454/truistbank-consumer-complaints-quarterly/
