Between 2012 and 2024, complaints from Citibank customers increased more than threefold. In the first quarter of 2012, the bank received around 1,500 consumer complaints, which grew to approximately 4,900 by the third quarter of 2024. A sudden spike in complaints occurred in 2020, likely driven by the COVID-19 pandemic, as financial hardships and service disruptions led to a surge in consumer issues related to loan payments, credit card debt, and customer service delays.
Quarterly number of consumer complaints against Citibank reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024
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Consumer Financial Protection Bureau. (October 28, 2024). Quarterly number of consumer complaints against Citibank reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024 [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1500437/citibank-consumer-complaints-quarterly/
Consumer Financial Protection Bureau. "Quarterly number of consumer complaints against Citibank reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024." Chart. October 28, 2024. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1500437/citibank-consumer-complaints-quarterly/
Consumer Financial Protection Bureau. (2024). Quarterly number of consumer complaints against Citibank reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1500437/citibank-consumer-complaints-quarterly/
Consumer Financial Protection Bureau. "Quarterly Number of Consumer Complaints against Citibank Reported to The Consumer Financial Protection Bureau (Cfpb) in The United States from 1st Quarter 2012 to 3rd Quarter 2024." Statista, Statista Inc., 28 Oct 2024, https://www.statista.com/statistics/1500437/citibank-consumer-complaints-quarterly/
Consumer Financial Protection Bureau, Quarterly number of consumer complaints against Citibank reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024 Statista, https://www.statista.com/statistics/1500437/citibank-consumer-complaints-quarterly/ (last visited November 22, 2024)
Quarterly number of consumer complaints against Citibank reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024 [Graph], Consumer Financial Protection Bureau, October 28, 2024. [Online]. Available: https://www.statista.com/statistics/1500437/citibank-consumer-complaints-quarterly/
