Between 2012 and 2024, complaints from Wells Fargo customers increased more than fourfold. In the first quarter of 2012, the bank received around 3,500 consumer complaints, which grew to approximately 17,300 by the third quarter of 2024. A notable spike in complaints occurred in the first quarter of 2023, likely due to increased scrutiny and fallout from previous regulatory issues, as well as efforts to address account and service-related challenges. Additionally, any policy changes or shifts in customer service protocols around this time may have contributed to a temporary increase in consumer grievances.
Quarterly number of consumer complaints against Wells Fargo reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024
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Consumer Financial Protection Bureau. (October 28, 2024). Quarterly number of consumer complaints against Wells Fargo reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024 [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1500421/wellsfargo-consumer-complaints-quarterly/
Consumer Financial Protection Bureau. "Quarterly number of consumer complaints against Wells Fargo reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024." Chart. October 28, 2024. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1500421/wellsfargo-consumer-complaints-quarterly/
Consumer Financial Protection Bureau. (2024). Quarterly number of consumer complaints against Wells Fargo reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1500421/wellsfargo-consumer-complaints-quarterly/
Consumer Financial Protection Bureau. "Quarterly Number of Consumer Complaints against Wells Fargo Reported to The Consumer Financial Protection Bureau (Cfpb) in The United States from 1st Quarter 2012 to 3rd Quarter 2024." Statista, Statista Inc., 28 Oct 2024, https://www.statista.com/statistics/1500421/wellsfargo-consumer-complaints-quarterly/
Consumer Financial Protection Bureau, Quarterly number of consumer complaints against Wells Fargo reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024 Statista, https://www.statista.com/statistics/1500421/wellsfargo-consumer-complaints-quarterly/ (last visited November 22, 2024)
Quarterly number of consumer complaints against Wells Fargo reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024 [Graph], Consumer Financial Protection Bureau, October 28, 2024. [Online]. Available: https://www.statista.com/statistics/1500421/wellsfargo-consumer-complaints-quarterly/
