From 2012 to 2024, the total number of complaints lodged by Bank of America customers increased more than threefold. In the first quarter of 2012, the American banking giant received approximately 4,500 consumer complaints, which surged to around 13,700 by the third quarter of 2024. This significant rise in complaints can be attributed to several factors, including an increase in customer awareness of their rights, the growing complexity of banking products and services, and heightened scrutiny of financial institutions in the wake of economic changes.
Quarterly number of consumer complaints against Bank of America reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Consumer Financial Protection Bureau. (October 28, 2024). Quarterly number of consumer complaints against Bank of America reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024 [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1500412/bankofamerica-consumer-complaints-quarterly/
Consumer Financial Protection Bureau. "Quarterly number of consumer complaints against Bank of America reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024." Chart. October 28, 2024. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1500412/bankofamerica-consumer-complaints-quarterly/
Consumer Financial Protection Bureau. (2024). Quarterly number of consumer complaints against Bank of America reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1500412/bankofamerica-consumer-complaints-quarterly/
Consumer Financial Protection Bureau. "Quarterly Number of Consumer Complaints against Bank of America Reported to The Consumer Financial Protection Bureau (Cfpb) in The United States from 1st Quarter 2012 to 3rd Quarter 2024." Statista, Statista Inc., 28 Oct 2024, https://www.statista.com/statistics/1500412/bankofamerica-consumer-complaints-quarterly/
Consumer Financial Protection Bureau, Quarterly number of consumer complaints against Bank of America reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024 Statista, https://www.statista.com/statistics/1500412/bankofamerica-consumer-complaints-quarterly/ (last visited November 22, 2024)
Quarterly number of consumer complaints against Bank of America reported to the Consumer Financial Protection Bureau (CFPB) in the United States from 1st quarter 2012 to 3rd quarter 2024 [Graph], Consumer Financial Protection Bureau, October 28, 2024. [Online]. Available: https://www.statista.com/statistics/1500412/bankofamerica-consumer-complaints-quarterly/
