AI use in telecommunications companies worldwide 2023

Published by
Petroc Taylor,
Nov 15, 2024

In 2023, 41 percent of surveyed telecommunications companies across the globe said that they were either using or were in the process of implementing artificial intelligence, while a further 48 percent said that they were assessing or piloting AI integration.

Level of artificial intelligence (AI) use in telecommunications companies worldwide in 2023

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Release date

February 2024

Region

Worldwide

Survey time period

October to December 2023

Number of respondents

400+

Supplementary notes

Figures may not sum to 100 percent due to rounding.

The survey question was phrased by the source as follows: "Currently, at which level is your company using AI in 2023?"

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Overview

7

Benefits and challenges

6

Adoption by segment

6

Special focus: Customer service

5

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Artificial intelligence (AI) in telecoms
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