French bank customers overwhelmingly prefer a hybrid banking model, with 80 percent of respondents favoring banks that offer both digital and in-branch services, according to a November 2023 survey. Traditional branch-only banking was preferred by 12 percent of respondents, while just eight percent favored digital-only banks.
Preferred banking model according to bank customers in France from 2018 to 2023
Characteristic
A bank that allows customers to use online and in-branch services according to their needs
A bank that only offers its customers services in physical branches
A bank that only offers its customers digital services
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Fédération Bancaire Française. (February 4, 2024). Preferred banking model according to bank customers in France from 2018 to 2023 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1500159/ideal-banking-model-france/
Fédération Bancaire Française. "Preferred banking model according to bank customers in France from 2018 to 2023." Chart. February 4, 2024. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1500159/ideal-banking-model-france/
Fédération Bancaire Française. (2024). Preferred banking model according to bank customers in France from 2018 to 2023. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1500159/ideal-banking-model-france/
Fédération Bancaire Française. "Preferred Banking Model According to Bank Customers in France from 2018 to 2023." Statista, Statista Inc., 4 Feb 2024, https://www.statista.com/statistics/1500159/ideal-banking-model-france/
Fédération Bancaire Française, Preferred banking model according to bank customers in France from 2018 to 2023 Statista, https://www.statista.com/statistics/1500159/ideal-banking-model-france/ (last visited December 21, 2024)
Preferred banking model according to bank customers in France from 2018 to 2023 [Graph], Fédération Bancaire Française, February 4, 2024. [Online]. Available: https://www.statista.com/statistics/1500159/ideal-banking-model-france/
