Brands' experience improvement priorities according to CX experts worldwide Q1 2024

Published by
J. G. Navarro,
Nov 18, 2024

During a 2024 survey among customer experience (CX) practitioners worldwide, approximately 64 percent said product experience was a significant or critical priority for organizations. Around 63 percent said the same about CX.

Experience improvement priorities of organizations according to customer experience (CX) practitioners worldwide as of 1st quarter 2024

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Source

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Release date

May 2024

Region

Worldwide

Survey time period

Q1 2024

Number of respondents

234 respondents

Special properties

among professionals at organizations with 1,000 employees or more

Supplementary notes

The source does not specify the survey type.

This question was phrased by the source as follows: "What priority does your organization put on improving the following:"

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Statistics on " Marketing personalization worldwide "

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Overview

5

Marketers' perspective

7

Effectiveness

4

Customers' perspective

5

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