During an April 2024 survey in the United States, approximately 48 percent of responding customer experience (CX) professionals said individualized customer support made a personalized customer experience; 43 percent of responding adult consumers agreed. However, customized products and services ranked second among CX experts, chosen by 39 percent of them, while 34 percent of participating consumers selected special offers and deals.
Leading attributes of personalized experiences according to customer experience (CX) professionals and adult consumers in the United States as of April 2024
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MarketingCharts. (September 27, 2024). Leading attributes of personalized experiences according to customer experience (CX) professionals and adult consumers in the United States as of April 2024 [Graph]. In Statista. Retrieved December 03, 2024, from https://www.statista.com/statistics/1498721/personalized-experiences-cx-consumers-united-states/
MarketingCharts. "Leading attributes of personalized experiences according to customer experience (CX) professionals and adult consumers in the United States as of April 2024." Chart. September 27, 2024. Statista. Accessed December 03, 2024. https://www.statista.com/statistics/1498721/personalized-experiences-cx-consumers-united-states/
MarketingCharts. (2024). Leading attributes of personalized experiences according to customer experience (CX) professionals and adult consumers in the United States as of April 2024. Statista. Statista Inc.. Accessed: December 03, 2024. https://www.statista.com/statistics/1498721/personalized-experiences-cx-consumers-united-states/
MarketingCharts. "Leading Attributes of Personalized Experiences According to Customer Experience (Cx) Professionals and Adult Consumers in The United States as of April 2024." Statista, Statista Inc., 27 Sep 2024, https://www.statista.com/statistics/1498721/personalized-experiences-cx-consumers-united-states/
MarketingCharts, Leading attributes of personalized experiences according to customer experience (CX) professionals and adult consumers in the United States as of April 2024 Statista, https://www.statista.com/statistics/1498721/personalized-experiences-cx-consumers-united-states/ (last visited December 03, 2024)
Leading attributes of personalized experiences according to customer experience (CX) professionals and adult consumers in the United States as of April 2024 [Graph], MarketingCharts, September 27, 2024. [Online]. Available: https://www.statista.com/statistics/1498721/personalized-experiences-cx-consumers-united-states/
