Across leading makeup retailers in Australia, Adore Beauty had the highest customer satisfaction score in terms of customer service at 4.5 out of five points in 2024. Regarding product range and product quality, Chemist Warehouse and Mecca scored slightly higher than Adore Beauty among customers surveyed. Chemist Warehouse received the highest customer satisfaction score in terms of value for money among the leading makeup retailers, with a score of 4.6 out of five.
Customer satisfaction with makeup retailers in Australia in 2024, by retailer and performance metric
As a part of the Customer Satisfaction Awards, brands were scored across various metrics included customer service, product range, product quality, value for money, and trustworthiness.
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Retail Beauty Australia. (September 25, 2024). Customer satisfaction with makeup retailers in Australia in 2024, by retailer and performance metric [Graph]. In Statista. Retrieved October 19, 2024, from https://www.statista.com/statistics/1498250/australia-customer-satisfaction-with-makeup-retailers/
Retail Beauty Australia. "Customer satisfaction with makeup retailers in Australia in 2024, by retailer and performance metric." Chart. September 25, 2024. Statista. Accessed October 19, 2024. https://www.statista.com/statistics/1498250/australia-customer-satisfaction-with-makeup-retailers/
Retail Beauty Australia. (2024). Customer satisfaction with makeup retailers in Australia in 2024, by retailer and performance metric. Statista. Statista Inc.. Accessed: October 19, 2024. https://www.statista.com/statistics/1498250/australia-customer-satisfaction-with-makeup-retailers/
Retail Beauty Australia. "Customer Satisfaction with Makeup Retailers in Australia in 2024, by Retailer and Performance Metric." Statista, Statista Inc., 25 Sep 2024, https://www.statista.com/statistics/1498250/australia-customer-satisfaction-with-makeup-retailers/
Retail Beauty Australia, Customer satisfaction with makeup retailers in Australia in 2024, by retailer and performance metric Statista, https://www.statista.com/statistics/1498250/australia-customer-satisfaction-with-makeup-retailers/ (last visited October 19, 2024)
Customer satisfaction with makeup retailers in Australia in 2024, by retailer and performance metric [Graph], Retail Beauty Australia, September 25, 2024. [Online]. Available: https://www.statista.com/statistics/1498250/australia-customer-satisfaction-with-makeup-retailers/
