The idea of artificial intelligence being used in digital payments attracted a relatively high amount of skepticism in Europe and North America. This according to a survey held in both the U.S. and Canada, as well as five countries in Europe. The source does not clarify why consumers felt uncomfortable with AI in payments, or had reservations about it. A survey held on AI implementation challenges in German advertising did raise the issue of limited know-how on what artificial intelligence alongside worries about privacy.
Share of consumers in selected countries in Europe and North America who indicate they are comfortable with companies using artificial intelligence (AI) to improve digital payments as of 2024
Characteristic
I am fully comfortable with this
I have some reservations
I could be comfortable with this if I knew more about it
Austria, Bulgaria, Canada, Europe, Germany, Italy, United Kingdom, United States
Survey time period
May to June 2024
Number of respondents
8,000 respondents
Age group
18 years and older
Special properties
Consumers
Method of interview
Online survey
Supplementary notes
The source phrased the question as follows: "How comfortable are you with businesses using AI to improve the speed and security of payments? Select one"
The results have been weighted to represent the entire population.
The source lists three specific uses cased for artificial intelligence within payments: AI-powered checkouts, smart wallets, and payment chatbots.
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Paysafe Group. (August 12, 2024). Share of consumers in selected countries in Europe and North America who indicate they are comfortable with companies using artificial intelligence (AI) to improve digital payments as of 2024 [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/1498130/consumer-interest-in-ai-digital-payments-in-europe-na/
Paysafe Group. "Share of consumers in selected countries in Europe and North America who indicate they are comfortable with companies using artificial intelligence (AI) to improve digital payments as of 2024." Chart. August 12, 2024. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/1498130/consumer-interest-in-ai-digital-payments-in-europe-na/
Paysafe Group. (2024). Share of consumers in selected countries in Europe and North America who indicate they are comfortable with companies using artificial intelligence (AI) to improve digital payments as of 2024. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/1498130/consumer-interest-in-ai-digital-payments-in-europe-na/
Paysafe Group. "Share of Consumers in Selected Countries in Europe and North America Who Indicate They Are Comfortable with Companies Using Artificial Intelligence (Ai) to Improve Digital Payments as of 2024." Statista, Statista Inc., 12 Aug 2024, https://www.statista.com/statistics/1498130/consumer-interest-in-ai-digital-payments-in-europe-na/
Paysafe Group, Share of consumers in selected countries in Europe and North America who indicate they are comfortable with companies using artificial intelligence (AI) to improve digital payments as of 2024 Statista, https://www.statista.com/statistics/1498130/consumer-interest-in-ai-digital-payments-in-europe-na/ (last visited December 30, 2024)
Share of consumers in selected countries in Europe and North America who indicate they are comfortable with companies using artificial intelligence (AI) to improve digital payments as of 2024 [Graph], Paysafe Group, August 12, 2024. [Online]. Available: https://www.statista.com/statistics/1498130/consumer-interest-in-ai-digital-payments-in-europe-na/
